At 2K Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your data when you visit our website, register an account, play 2K games, make deposits or withdrawals, or interact with our services.
2K Casino operates under a Curacao eGaming license and adheres to strict data protection standards, including principles aligned with the General Data Protection Regulation (GDPR) for our players in Austria, Germany and the European Economic Area (EEA).
By using 2K Casino, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is:
2K Casino (operated by the company holding the Curacao license – details available upon request via support).
For any privacy-related questions, contact our Data Protection Officer at: privacy@2kcasino.com
2. What Personal Data We Collect
We collect only the data necessary to provide our services, comply with legal obligations and improve your gaming experience. Categories include:
- Identity & Contact Data: full name, date of birth, email address, phone number, residential address
- Verification Data (KYC): passport/ID card, proof of address, selfie (if required), source of funds/wealth documents
- Financial Data: payment method details (last 4 digits of card, wallet ID), transaction history, deposit/withdrawal amounts
- Account & Gaming Data: username, password (hashed), login history, game play history, bonuses claimed/used, bets & wins/losses
- Technical & Usage Data: IP address, device type, browser information, operating system, location data (country level), cookies & similar technologies
- Communication Data: messages sent via live chat, emails, support tickets
We do not collect special categories of personal data (e.g. racial origin, health data) unless voluntarily provided in exceptional cases (responsible gaming support).
3. How We Collect Your Data
- Directly from you during registration, deposits, verification, chat/support
- Automatically through cookies, server logs, analytics tools (Google Analytics, similar)
- From third parties: payment providers (for transaction confirmation), identity verification services, fraud prevention tools
4. How We Use Your Personal Data (Legal Basis)
We process your data for the following purposes and legal bases:
| Purpose | Legal Basis (GDPR Art. 6) | Examples |
|---|---|---|
| Account creation & management | Contract (performance) | Registration, login, profile updates |
| Providing gaming services | Contract | Playing 2K games, placing bets, payouts |
| Processing payments & withdrawals | Contract + Legal obligation | Deposits, withdrawals, AML checks |
| Identity & age verification (KYC) | Legal obligation | Preventing underage gambling, fraud |
| Responsible gambling & player protection | Legal obligation + Vital interests | Setting limits, self-exclusion, reality checks |
| Marketing & promotions (with consent) | Consent (you can withdraw anytime) | Bonus offers, newsletters, personalized promos |
| Fraud detection & security | Legitimate interests | Monitoring suspicious activity |
| Compliance with gambling regulations | Legal obligation | Reporting to authorities if required |
| Improving services & analytics | Legitimate interests | Website optimization, bug fixing |
You can withdraw consent for marketing at any time via your account settings or by emailing privacy@2kcasino.com – this will not affect the lawfulness of processing before withdrawal.
5. Sharing Your Data
We share your data only when necessary:
- Payment providers & banks (to process transactions)
- Identity verification & AML/KYC service providers
- Gaming & software providers (for game functionality – aggregated/anonymized where possible)
- Fraud & risk management companies
- Legal & regulatory authorities (if required by law, court order, or gambling regulators)
- Professional advisors (auditors, lawyers) under confidentiality
We do not sell your personal data to third parties. All third-party recipients are bound by strict confidentiality and data protection agreements.
6. International Data Transfers
Some of our service providers are located outside the EEA (e.g. Curacao, other jurisdictions). When we transfer data outside the EEA, we use:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions (where applicable)
- Other appropriate safeguards
This ensures your data receives an equivalent level of protection.
7. Data Retention
We keep your personal data only as long as necessary:
- Account data: during active use + 5 years after account closure (legal & AML requirements)
- Transaction data: 5–10 years (depending on jurisdiction & anti-money laundering laws)
- Marketing data: until consent is withdrawn
- Technical logs: up to 12 months
After retention periods, data is securely deleted or anonymized.
8. Your Rights (GDPR & Similar Laws)
As a player in Austria or Germany, you have the following rights:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”) – subject to legal retention obligations
- Right to restrict processing
- Right to data portability
- Right to object to processing (e.g. direct marketing)
- Right not to be subject to automated decision-making
To exercise any right, email privacy@2kcasino.com. We will respond within one month (extendable if complex). Verification may be required for security.
You also have the right to lodge a complaint with your national data protection authority (e.g. Austrian DSB or German Landesdatenschutzbeauftragte).
9. Cookies & Similar Technologies
We use cookies and tracking technologies to improve functionality, analyze usage and (with consent) deliver personalized advertising.
You can manage cookies via our Cookie Banner or browser settings. For details, see our separate Cookie Policy (linked in the footer).
10. Security of Your Data
We implement appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption
- Firewalls & intrusion detection
- Access controls
- Regular security audits
- Staff training on data protection
Despite our efforts, no internet transmission is 100% secure – we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes will be notified via email or in-account message.
Continued use of 2K Casino after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact: privacy@2kcasino.com
or use the live chat (select “Privacy” topic).
Thank you for trusting 2K Casino with your data. We are committed to providing a safe, fair and enjoyable gaming environment.
Play responsibly. 18+.